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SeaNet Technologies is an innovative provider of performance management solutions that reveal the critical insights needed to help enterprises deliver the best possible performance and value for their infrastructure investments.
There has never been more technology in our lives. This is true in business as well in our personal worlds. People have become accustomed to using the Internet at work and at home to navigate and manage their daily routines. They order tickets, music and pizza online, check the availability of library books, decide which movies to see and find out which highways are congested before leaving for work. Amidst these realities, the very definition and nature of the technology user has changed:
- Back office functions are now becoming visible to a wider range of people; users can be anyone with a computer and Web browser
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- Users now expect the same level of transparency from their business partners as they get in their roles as consumers
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- Users have less tolerance for poor performance; the seven second average screen-to-screen wait time, once a tolerable reality, now often means lost customers and frustrated partners.
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This growing role for technology is raising the bar for IT departments and challenging them like never before to tune and manage applications and networks for optimal performance. Unfortunately, the tech explosion has not been matched by a similar revolution in the way that networks are managed. Although legacy management solutions have been upgraded to ride on top of and watch over the complex infrastructure needed to drive modern applications, these incremental changes simply have not kept pace with the rate of adoption of technology or the heightened levels of user expectations.
To successfully manage technology in this new, always on, always connected era requires a new approach - one that springs from a comprehensive understanding of every facet of the end users' experience, and that can process and make sense of the vast amounts of data emanating from today's complex IT environments - one that builds a bridge between demanding users and the IT departments that support them.
A commonly overlooked truism within the performance management space is that it's impossible to improve what can't be measured. Traditional performance management approaches that don't use actual, granular user experience data can hide serious problems. Measurement systems that report the average of small samples often allow isolated performance issues to be obscured by an overall appearance of acceptable service. Lack of comprehensive end-user experience metrics leaves a huge void that can potentially cost enterprises millions in post deployment re-engineering.
SeaNet is addressing this problem by combining rich measurement of every user's experience with the ability to collect, analyze and manage more network symptoms over finer time slices, providing organizations with powerful insights about the health of the network. The company uniquely applies Quality and Six Sigma Methodologies into its IT Service Level Management, delivering products that meet and exceed customer expectations. By supporting the Six Sigma methodology, SeaNet takes a disciplined, data-driven approach for eliminating defects.
By taking this approach SeaNet bridges the divide between real and perceived user service levels and the disconnect between business and IT domains, to arrive at a common language and method for assuring the best possible service and utilization of resources. This provides organizations with business-focused metrics that enable them to objectively measure, analyze and improve upon IT Service levels.
Additionally, SeaNet's products are tightly integrated with SMARTS, a leading provider of automated real-time business assurance solutions, to provide "best of breed" root cause analysis of application performance degradation.
Unlike many products that are developed and tested in a lab, SeaNet's offerings evolved from real world customer experiences. The company's experience in enabling Fortune 500 clients meet and overcome some of the most demanding network performance challenges over the past three years led to the inspiration for and continued evolution and improvement of the SeaView product line.
SeaNet is led by industry visionary Bernie Davidovics and a management team with over 75 years of experience in capacity planning, network management, and performance management. With the proven ability to translate accurate performance metrics into business benefits, SeaNet has established a reputation in the industry for delivering results that positively impact the success of their customers. |
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